Support — Oli Prik Copenhagen

🤍 Rest assured — we’ll do our utmost to help you

Whether you have a question about your order, need a return, or simply seek guidance, our team is here to assist you with warmth, care, and attention to detail.

🧭 Before you contact us

• Try the AI Support Chat below — instant help for orders, returns, and product care.
  

💬 AI Support Chat

Our AI chat can help with:

• Order status and shipping

• Refunds and returns

• Size guidance and fit

• Care instructions for christening gowns and delicate fabrics

📩 Need human help? Contact us

We’ll happily assist you and find the right solution.

• ✉️ Email: support@oliprik.com — We reply within 24 hours on weekdays.

• 📞 Phone: (+45) 42 90 91 19 — Open Mon–Fri 12:00–14:00 (Copenhagen time, CET).

Tip: Please include your order number (e.g. 1234) and a brief description — it helps us resolve issues faster.

🔧 Quick fixes

I didn’t receive my order confirmation

1. Check your Spam/Junk folder.

2. Add support@oliprik.com to your contacts and ask us to resend the receipt.

3. If it’s still missing, send us your order number and the email address used.

The item doesn’t fit / I want to exchange

• Check our size guide on the product page.

• Return the item within the return window of 30 days.

• Contact us if you need help with an exchange.

How do I care for my christening gown?

• See the care label and product description for washing instructions (handwash vs. machine wash, temperature, ironing).

• For delicate fabrics, we recommend professional cleaning.

My item arrived damaged

• Photograph the damage and the packaging.

• Email the images and your order number to support@oliprik.com. We will handle the claim promptly.

❓ FAQ highlights

• How long is delivery? — We ship from Copenhagen within 1-2 days after your order and you can expect to receive it within 3-6 work days delivery if you are based in Europe. Outside of Europe the delivery time varies, but expect 9-12 work days.

• How do I return an item? — Use our /returns form and follow the instructions.

✉️ Support ticket template

Copy this into an email to speed up your request:

Subject: [Short — e.g. "Return: 1234"]
Name: [Full name]
Email: [Your email]
Phone: [Optional]
Order number: [e.g. 1234]
Product: [Name and size]
Description: [Briefly explain the issue. Attach photos if relevant]
Preferred contact method: [Email / Phone]

🔒 Privacy & security

We treat your information with care, comply with GDPR and only use necessary information for orders and payments.