Support — Oli Prik Copenhagen

🤍 Rest assured — we’ll do our utmost to help you

Whether you have a question about your order, need a return, or simply seek guidance, our team is here to assist you with warmth, care, and attention to detail.

🧭 Before you contact us

Try the AI Support Chat below — instant help for orders, returns, and product care.

💬 AI Support Chat

Our AI chat can help with:

Order status and shipping
Refunds and returns
Size guidance and fit
Care instructions for christening gowns and delicate fabrics

📩 Need human help? Contact us

We’ll happily assist you and find the right solution.

✉️ Email: support@oliprik.com — We reply within 24 hours on weekdays.
📞 Phone: (+45) 42 90 91 19 — Open Mon–Fri 12:00–14:00 (Copenhagen time, CET).

Tip: Please include your order number (e.g. 1234) and a brief description — it helps us resolve issues faster.

🔧 Quick fixes

I didn’t receive my order confirmation

Check your Spam/Junk folder.
Add support@oliprik.com to your contacts and ask us to resend the receipt.
If it’s still missing, send us your order number and the email address used.

The item doesn’t fit / I want to exchange

Check our size guide on the product page.
Return the item within the return window of 30 days.
Contact us if you need help with an exchange.

How do I care for my christening gown?

See the care label and product description for washing instructions (handwash vs. machine wash, temperature, ironing).
For delicate fabrics, we recommend professional cleaning.

My item arrived damaged

Photograph the damage and the packaging.
Email the images and your order number to support@oliprik.com. We will handle the claim promptly.

❓ FAQ highlights

How long is delivery? — We ship from Copenhagen within 1-2 days after your order and you can expect to receive it within 3-6 work days delivery if you are based in Europe. Outside of Europe the delivery time varies, but expect 9-12 work days.
How do I return an item? — Use our /returns form and follow the instructions.

✉️ Support ticket template

Copy this into an email to speed up your request:

Subject: [Short — e.g. "Return: 1234"]
Name: [Full name]
Email: [Your email]
Phone: [Optional]
Order number: [e.g. 1234]
Product: [Name and size]
Description: [Briefly explain the issue. Attach photos if relevant]
Preferred contact method: [Email / Phone]

🔒 Privacy & security

We treat your information with care, comply with GDPR and only use necessary information for orders and payments.