Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Can I contact you before placing an order?

Accepted Answer

✉️ Email: support@oliprik.com📞 Phone: (+45) 42 90 91 19 (Mon–Fri 12:00–14:00 CET)We’ll happily answer any questions about fit, fabric, or shipping before you purchase.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 5

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or e-mail us:support@email.com

Question 6

Do you have a physical store or showroom?

Accepted Answer

No, we only operate online through our webshop.

Question 7

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 8

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 9

What products do you offer?

Accepted Answer

Our collections include:Christening gowns for babies aged 1–3, 3–6, 6–9, and 9–12 monthsFabrics: cotton, linen, silk, and mixed materialsAccessories: ribbons, bonnets, booties, hairbands, underskirts, tights, socks, hangers, and keepsake garment bagsMatching outfits for both traditional and modern naming ceremonies

Question 10

What fabrics do you use, and what’s the difference?

Accepted Answer

Cotton – soft, breathable, and comfortable for babies.Linen – natural, durable, and ideal for heirloom gowns.Silk – elegant, glossy, and lightweight for a luxurious look.Your choice of fabric will influence the appearance, comfort, and maintenance of the garment.

Question 11

How do I know if an item is in stock?

Accepted Answer

All our products in the webshop are on stock, so if you can order it, we have it.If a style or size is unavailable, please contact us — we can sometimes restock or recommend a similar alternative: support@oliprik.com

Question 12

How do I choose the right size?

Accepted Answer

Our christening wear have Nordic sizes, so our dresses are typically a bit large. We recommend that you rather choose the smaller size if in doubt.Each product page includes a size guide and fabric details. If you’re unsure which size to select, simply contact our support team with your baby’s age and measurements — we’re happy to help you find the perfect fit: support@oliprik.com

Question 13

How do I attach the ribbon bow to the dress?

Accepted Answer

Christening ribbon and bows are purchased separately and attached by sewing the bow to the christening gown with light stitches or by stapling the bow to the gown with a safety pin. Alternatively, you can tie the bow ribbon around the dress if you do not want to have the ribbon hanging loosely in front. The ribbon should be ironed on low heat to make it completely smooth before use.

Question 14

Do your products come with a warranty?

Accepted Answer

Yes — all Oli Prik Copenhagen products comply with EU consumer protection and product safety laws.If you experience a manufacturing defect or material issue, please contact us so we can arrange a repair, replacement, or refund: support@oliprik.com

Question 15

Can I request a custom gown or personalization?

Accepted Answer

No, we don’t currently offer customization of any of our products. Unfortunately, it is not within our business to recommend any 3rd party providers of name embroidery, etc.

Question 16

How should I store and care for the gown?

Accepted Answer

Hang the gown on a hanger and store it in a dry, room-temperature space.Avoid direct sunlight to preserve color and fabric quality.We offer garment bags and hangers to help you store your gown safely for future generations.Always follow the care label — silk garments require delicate handling.

Frequently Asked Questions

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